Fact: Only 10% of companies say they have either an intermediate or advanced Cx prioritization competency; fewer than 14% say they use a beginner-level process to prioritize Cx projects.
Why isn’t every company hyper-focused on delivering a great customer experience? We are in the age of the customer, and customer experiences with your brand are the new battleground for business differentiation.
As your customers’ expectations increase, advances in Cx management must keep pace.
Learn more in Ogilvy Consulting's whitepaper - download available here.